Office Etiquette Skills for Managers
Course Code
HRM-011
Date
27 April - 8 May 2025
Place
Dubai
Fees
3000$
Introduction :
Office etiquette is a fundamental skill that office managers must possess to ensure a professional work environment based on mutual respect. This course teaches participants how to handle various situations with decorum, respond to social and professional situations with high professionalism, and develop leadership skills while maintaining a balance between professionalism and social interaction. The course will cover how to act in daily situations that office managers face in the workplace.
Objectives :
- Understanding the basics of office etiquette.
- Developing effective communication skills with colleagues and employees.
- Handling social and professional situations with professionalism.
- Balancing leadership etiquette with social interaction.
- Handling sensitive and embarrassing situations with grace.
- Building positive professional relationships with clients and partners.
- Developing meeting and discussion skills in a professional setting.
Target Audience :
- Office managers and administrative assistants.
- Executives and department heads.
- Public relations officers in organizations.
- Employees who interact with VIPs.
- Individuals interested in developing leadership and social skills.
- Students and graduates seeking administrative roles.
- People who want to improve their personal and professional skills.
Content Outlines :
Module One – Basics of Office Etiquette
- Understanding the principles of office etiquette and its importance in the workplace.
- How to maintain professionalism in daily interactions.
- Interacting with colleagues in a respectful and effective way.
- Managing relationships with clients and partners with efficiency and respect.
- Time management and punctuality in the workplace.
- How office etiquette reflects on your personal and professional image.
Module Two – Effective Communication Skills
- Basics of effective communication in the workplace.
- Developing active listening skills and polite responses.
- Expressing opinions and feedback professionally.
- Managing discussions and meetings with professionalism.
- Using body language to enhance communication.
- Conducting meetings and interviews successfully.
Module Three – Handling Social and Professional Situations
- Acting with decorum in social and professional situations.
- Handling embarrassing situations gracefully.
- Expressing gratitude and appreciation appropriately.
- Interacting with VIPs with respect and courtesy.
- Managing difficult situations in the workplace effectively.
- Staying positive in challenging times.
Module Four – Leadership and Balancing Professionalism with Social Interaction
- Enhancing social leadership skills in the workplace.
- How to motivate your team using etiquette principles.
- Balancing formal management with social interaction.
- How to build positive professional relationships.
- Maintaining professionalism in personal and professional relationships.
- Managing relationships with colleagues and superiors effectively.
Module Five – Applying Etiquette Skills in Daily Workplace Situations
- Handling daily situations in the workplace professionally.
- Managing meetings efficiently and respectfully.
- Handling critical situations such as decision-making and negotiations.
- Maintaining composure under pressure.
- Managing guest and visitor interactions professionally.
- Balancing multiple responsibilities and work demands.