VIP Protocol and Etiquette Skills
Course Code
HRM-011
Date
27 April - 8 May 2025
Place
Dubai
Fees
3000$
Introduction :
Dealing with VIPs requires exceptional professionalism, precision, and courtesy. This course equips participants with advanced protocol and etiquette skills to effectively engage with dignitaries, high-level executives, and official representatives. The course emphasizes respectful communication, cultural awareness, formal greeting and meeting etiquette, managing high-profile visits, and confidently handling sensitive situations. Through interactive scenarios and real-world examples, participants will learn how to represent their organization with excellence in every VIP interaction.
Objectives :
- Understand official protocol and etiquette standards.
- Apply professional behavior and refined manners.
- Master body language and nonverbal communication.
- Manage meetings and interactions with VIPs.
- Plan and coordinate VIP visits effectively.
- Handle unexpected or awkward situations gracefully.
- Respect cultural differences and traditions.
- Present a polished image of your organization.
Target Audience :
- Public relations and reception staff.
- Event coordinators and official escorts.
- Personnel in government and diplomatic roles.
- Protocol and administrative teams.
- Executive assistants and office managers.
- Formal event and conference organizers.
- Professionals aiming to enhance VIP handling skills.
Content Outlines :
Module One – Protocol and Etiquette Principles
- Definition and importance of protocol.
- Etiquette vs. protocol explained.
- Fundamentals of respectful conduct.
- Understanding VIP personality types.
- Proper greeting and formal expressions.
- Rules for introductions and business cards.
Module Two – Communication with VIPs
- Effective speaking and active listening.
- Proper use of tone and body language.
- Managing emotions in delicate settings.
- Polite responses and structured dialogues.
- Using official titles and expressions.
- Phone and email etiquette for VIPs.
Module Three – Hosting and Visit Planning
- Pre-visit planning and protocol arrangements.
- Receiving and bidding farewell to VIPs.
- Hosting formal meetings and meals.
- Seating arrangements by protocol rules.
- Media handling during high-profile events.
- Documentation and reporting post-visits.
Module Four – Managing Special Situations
- Handling emergencies and disruptions.
- Avoiding common protocol mistakes.
- Resolving misunderstandings professionally.
- Staying calm under pressure.
- Dealing with demanding personalities.
- Responding to delays or failures gracefully.
Module Five – Personal Image and Professionalism
- Dressing appropriately for formal occasions.
- Time management and punctuality.
- Maintaining composure and confidence.
- Demonstrating respect and appreciation.
- Representing the organization elegantly.
- Taking initiative and responsibility.